Terms of Service (EULA)

1. Parties and Acceptance

1.1 This End User Licence Agreement ("Agreement") is concluded between Booket ("Booket", "we", "us" or "our"), registration number 2026/264314/07, with registered address at 63 King Street, Berario, Johannesburg, 2195, and the person or legal entity identified in the applicable order form, quotation, online registration or account ("Client", "you" or "your").

1.2 The Agreement governs the Client's access to and use of Booket's appointment booking, scheduling, business-management, communications, payment and related services, together with any mobile/web applications, APIs, dashboards, integrations, firmware, payment terminals, card readers, stands, accessories or other equipment supplied by or on behalf of Booket (collectively, the "Services").

1.3 By signing an order form, accepting a quotation, clicking acceptance, creating an account, activating a terminal, accessing the Services, or permitting any user to access the Services, the Client confirms that it has read, understood and accepts this Agreement.

1.4 The person accepting this Agreement warrants that they have authority to bind the Client and, where applicable, its group companies, branches and authorised users to the Agreement.

1.5 If the Client does not accept this Agreement, it must not access, activate or use the Services.

2. Order of Precedence and Contract Documents

2.1 The contractual documents comprise this Agreement, the applicable order form/quotation, any service description or SLA expressly incorporated into the order form, the Booket Privacy Policy, and any written amendment signed by both parties.

2.2 If there is an inconsistency, the documents prevail in this order: (a) mandatory applicable law; (b) a signed amendment expressly identifying the clause it overrides; (c) the order form, but only for the commercial terms and expressly varied provisions; (d) this Agreement; and (e) policies or documentation incorporated by reference.

2.3 A purchase order or Client terms do not amend this Agreement unless Booket expressly agrees in writing. Silence, delivery, activation or continued service does not constitute acceptance of additional Client terms.

3. Definitions

• "Account" means the Client's Booket account, credentials, configuration and permissions.
• "Authorised User" means an employee, contractor or other person authorised by the Client to use the Services.
• "Booket Content" means the Services, software, interfaces, documentation, designs, analytics, configurations, workflows, templates, know-how, trademarks and other materials supplied by Booket, excluding Client Data.
• "Client Data" means information, content, booking records, customer records, messages, business information and other data submitted to or generated in the Services on the Client's behalf, excluding Payment Data and Booket's telemetry/operational data.
• "End Customer" means a customer, patient, guest, member or other person who interacts with the Client through the Services.
• "Hardware" means payment terminals, tablets, card readers, stands, cables, chargers, SIMs, accessories and other physical equipment supplied under an order.
• "Payment Provider" means any acquiring bank, payment service provider, processor, gateway, card scheme, wallet provider, settlement provider or other third party used to facilitate payments.
• "Payment Data" means payment transaction information processed through the payment functionality, including tokenised or transaction identifiers and such cardholder data as Booket or a Payment Provider is lawfully permitted to process.
• "Platform" means the Booket software, websites, APIs, applications, dashboards and supporting infrastructure.
• "Third-Party Services" means external products, networks, payment services, messaging services, maps, identity services, app stores, telecommunications networks, hosting services and integrations not operated by Booket.

4. Licence and Permitted Use

4.1 Subject to timely payment and continued compliance, Booket grants the Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the Term to access and use the Platform for its internal business operations.

4.2 The licence is a right to use the Services, not a sale or transfer of software, source code, intellectual property or ownership. The Client must not:

• copy, reproduce, distribute, resell, lease, rent, sublicense or commercially exploit the Platform except as expressly authorised;
• reverse engineer, decompile, disassemble or attempt to derive source code except to the limited extent such restriction is prohibited by applicable law;
• circumvent authentication, security, usage limits or access controls;
• introduce malware, ransomware, viruses, bots or code intended to impair the Services;
• probe, scan or test vulnerabilities without Booket's prior written permission;
• scrape or systematically extract data except through authorised functionality or APIs;
• use the Services for unlawful, fraudulent, deceptive, abusive, infringing or harmful activity;
• use the Services to process transactions or activities prohibited by Booket, a Payment Provider, card scheme or applicable law;
• allow credentials to be shared between persons where individual accounts are available; or
• remove proprietary notices or represent that Booket endorses the Client's products or services.

5. Booket Rights; Changes; Security

5.1 Booket owns or licenses all rights, title and interest in the Platform and Booket Content. No rights are granted except those expressly stated.

5.2 Booket may update, modify, replace or discontinue features, interfaces, integrations, Hardware models or functionality. Booket will use commercially reasonable efforts to avoid materially reducing core functionality during a paid term, except where changes are required for security, law, card-scheme/payment-provider requirements, technology obsolescence, third-party changes or circumstances outside Booket's reasonable control.

5.3 Booket may monitor system performance, usage, security events and abuse, and may suspend access where reasonably necessary to protect the Platform, other customers, payment ecosystems or persons.

5.4 Booket may use aggregated and de-identified information for analytics, security, product improvement and benchmarking, provided it does not identify the Client or an individual except as permitted by law.

6. Client Responsibilities

6.1 The Client is solely responsible for its business, services, prices, availability, staff, customers, appointment policies, refunds, cancellations, no-shows, taxes, licences, professional obligations, marketing, representations and compliance with laws applicable to its business.

6.2 The Client must ensure that all data and instructions supplied to Booket are accurate, lawful and complete.

6.3 The Client is responsible for its Authorised Users and all activity under its Account, including activity resulting from compromised credentials unless caused by Booket's failure to apply reasonable security measures.

6.4 The Client must maintain appropriate internal controls, including user access management, strong passwords, device security, reconciliation of bookings and payments, and prompt reporting of suspected compromise.

6.5 The Client must not rely on the Platform as its sole recordkeeping system. The Client must maintain independent backups of records it is legally or operationally required to retain.

7. Appointments, Bookings and Client Business Operations

7.1 Booket is a technology platform and is not the provider of the Client's underlying goods or services. A booking does not make Booket a party to the transaction between the Client and End Customer.

7.2 The Client determines appointment availability, staff, capacity, service descriptions, pricing, deposits, cancellation terms, refund rules and fulfilment.

7.3 Booket does not guarantee that an appointment will be attended, fulfilled, paid for, suitable, safe or legally permissible.

7.4 The Client remains solely responsible for double bookings, incorrect availability, incorrect pricing, incorrect customer communications, staff conduct, service quality and failure to honour appointments, except to the extent directly caused by Booket's proven breach of this Agreement.

7.5 Automated reminders, confirmations and messages are convenience features. Delivery can be affected by telecommunications networks, email providers, WhatsApp or other Third-Party Services. The Client must not treat a sent status as proof of receipt.

8. Payments — General

8.1 Payment functionality may be provided directly by Booket or through one or more Payment Providers. Unless an order form expressly states otherwise, Booket is a technology provider and does not act as the Client's bank, acquiring bank, card issuer or payment institution.

8.2 Where a Payment Provider is used, the Client authorises Booket to transmit payment instructions and relevant data to that provider. The Payment Provider's terms, rules and requirements also apply.

8.3 Booket does not guarantee approval, authorisation, settlement, availability of a payment method, prevention of fraud, absence of chargebacks or uninterrupted processing.

8.4 A transaction displayed as successful in the Platform may subsequently be reversed, declined, disputed, charged back or adjusted by a Payment Provider or card scheme.

8.5 The Client remains responsible for confirming settlement and reconciling transaction records against its bank/payment-provider statements.

8.6 The Client must not store, request or transmit full card numbers, PINs, CVVs/CVCs or other sensitive authentication data through fields not specifically designed for such information.

9. Chargebacks, Refunds, Reversals and Payment Disputes

9.1 The Client is responsible for refunds, chargebacks, reversals, disputes, fraud losses and related fees attributable to the Client's products/services, conduct, personnel, failure to fulfil, customer disputes, unauthorised transactions or failure to comply with Payment Provider/card-scheme rules, except to the extent caused directly by Booket's proven wilful misconduct or material breach.

9.2 Booket or the Payment Provider may deduct, recover, reserve or withhold amounts reasonably required to cover chargebacks, reversals, refunds, unpaid fees, penalties, fraud exposure or other payment liabilities where permitted by law and the applicable payment arrangement.

9.3 The Client must provide timely evidence requested for payment disputes and cooperate with investigations.

9.4 Booket may suspend payment functionality where required by a Payment Provider, card scheme, regulator, law-enforcement authority or for fraud/security reasons.

10. Payment Compliance

10.1 The Client must comply with applicable payment, anti-fraud, consumer, tax, financial-crime, sanctions and card-scheme requirements applicable to its use of payment functionality.

10.2 The Client must complete onboarding, KYC/KYB, verification and supporting-document requirements requested by Booket or a Payment Provider.

10.3 Failure to satisfy onboarding or compliance requirements may result in delayed activation, restricted functionality, withheld settlement, suspension or termination, subject to applicable law.

10.4 Nothing in this Agreement requires Booket to perform a regulated payment activity for which it is not authorised. Where a regulated activity is performed by a Payment Provider, the Client acknowledges that the relevant provider's regulatory obligations and contractual terms apply.

11. Hardware

11.1 Hardware is supplied on the basis stated in the order form: sale, rental, lease, loan or other arrangement. If rental/loan, ownership remains with Booket or its designated owner at all times.

11.2 Risk in Hardware passes as specified in the order form or, if silent, upon delivery to the Client. The Client must keep Hardware secure and insured where commercially appropriate.

11.3 The Client must not open, alter, repair, root, jailbreak, re-flash, tamper with security seals, install unauthorised software, attach unauthorised peripherals, defeat remote-management controls or permit unauthorised persons to service Hardware.

11.4 The Client must use only approved power supplies, cables, networks and accessories where required by the Hardware documentation.

11.5 Loss, theft, destruction, unauthorised modification or damage caused by misuse, negligence, abnormal use, liquid/physical damage, electrical events, unauthorised repair, tampering, theft or failure to follow instructions is the Client's responsibility.

11.6 Booket may remotely disable or restrict a terminal where reasonably necessary to protect payment credentials, the payment ecosystem, Booket systems, the Client, End Customers or third parties.

11.7 On termination, rental/loan Hardware must be returned in the condition reasonably expected from normal use, ordinary wear and tear excepted, within 7–14 days or such period specified by Booket. Booket may charge reasonable replacement, recovery, logistics and refurbishment costs permitted by law.

11.8 Hardware may contain third-party firmware or components. Third-party warranties, if any, are passed through to the extent available; Booket does not extend them unless expressly stated.

12. Connectivity, Networks and Power

12.1 The Client is responsible for internet connectivity, Wi-Fi/LAN configuration, SIM/mobile coverage, electricity, routers, firewalls, device placement and environmental conditions required for Hardware and Platform operation.

12.2 Booket is not liable for outages or degraded performance caused by telecommunications operators, internet service providers, power failures, local networks, DNS, routing, firewalls, device configuration or other infrastructure outside Booket's reasonable control.

12.3 Where offline functionality exists, the Client accepts the risk of delayed synchronisation, duplicate attempts, reversals or other limitations expressly documented for that functionality.

13. Third-Party Services and Integrations

13.1 The Services may interoperate with Third-Party Services. Booket is not responsible for their availability, security, pricing, functionality, data practices, outages, changes, suspension or termination.

13.2 The Client authorises Booket to exchange information with integrations selected by the Client. The Client is responsible for configuring permissions and ensuring the integration is appropriate.

13.3 If a Third-Party Service changes or withdraws an API, feature, licence or service, Booket may modify or discontinue the corresponding integration without liability to the extent reasonably necessary.

14. Data, POPIA and Privacy

14.1 Each party must comply with applicable data-protection law, including POPIA where applicable.

14.2 As between the parties, the Client determines the purposes for which its End Customer information is collected and used, except where Booket determines purposes independently for security, legal compliance, billing, product analytics or other legitimate purposes described in its Privacy Policy.

14.3 To the extent Booket processes personal information solely on the Client's documented instructions to provide the Services, the Client acts as responsible party and Booket acts as operator, subject to the parties' obligations under applicable law.

14.4 The Client warrants that it has a lawful basis and all required notices, permissions, consents and authority to collect and disclose personal information to Booket and to instruct Booket to process it.

14.5 The Client must not submit special personal information or children's information unless the Service is designed and configured for it and the Client has satisfied all additional legal requirements.

14.6 Booket may use subcontractors/service providers to host, secure, support and operate the Services, subject to appropriate contractual and security controls.

14.7 Booket will implement reasonable technical and organisational safeguards appropriate to the nature of the information and risks involved. No internet-connected system can be guaranteed completely secure.

14.8 Each party must notify the other without undue delay after becoming aware of a security incident materially affecting the other party's data, to the extent legally permitted and reasonably necessary.

14.9 Booket may retain records for as long as reasonably required to provide the Services, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements and maintain legitimate business records.

14.10 On termination, Booket may delete Client Data after a reasonable retention period, subject to backups, legal retention duties, fraud/security records and the Client's outstanding obligations.

15. Client Data and Data Export

15.1 Subject to Booket's rights under this Agreement, the Client retains its rights in Client Data.

15.2 The Client grants Booket a non-exclusive licence to host, copy, transmit, process and display Client Data solely as reasonably necessary to provide, secure, support and improve the Services and comply with law.

15.3 The Client is responsible for the legality, accuracy, quality and integrity of Client Data.

15.4 Where technically available, Booket may provide a standard export mechanism. Export formats, scope and availability may vary by product. Booket is not required to develop bespoke exports unless agreed and paid for.

15.5 Booket is not responsible for data loss caused by the Client, Authorised Users, third-party integrations, compromised credentials or failure to maintain independent copies, except to the extent directly caused by Booket's breach of its express obligations.

16. Security and Fraud

16.1 Booket may apply authentication, access controls, rate limits, fraud controls, device management, transaction monitoring and other security measures.

16.2 No fraud-prevention mechanism guarantees detection or prevention of every fraudulent transaction.

16.3 The Client must immediately notify Booket of suspected account compromise, terminal tampering, lost/stolen Hardware, fraudulent activity or unauthorised access.

16.4 Booket may suspend Accounts, transactions, users or Hardware where reasonably necessary to investigate or contain suspected fraud, cyberattack, abuse, legal risk or payment-network risk.

17. Fees, Taxes and Billing

17.1 The Client must pay all subscription, setup, support, transaction, Hardware, delivery, replacement and other charges stated in the order form or applicable pricing schedule.

17.2 Fees are exclusive of VAT and other taxes unless expressly stated otherwise.

17.3 Booket may charge interest on overdue amounts at the maximum lawful rate or, if lower, the rate specified in the order form.

17.4 Booket may suspend non-critical functionality for overdue undisputed amounts after reasonable notice, subject to mandatory law.

17.5 Booket may adjust recurring fees on reasonable written notice. A material increase during a fixed minimum term will apply as specified in the order form or renewal terms.

17.6 Transaction fees may continue to apply to reversals, chargebacks or refunds where disclosed in the pricing schedule.

18. Support and Availability

18.1 Support channels and support hours are those stated in the order form or Booket support documentation.

18.2 Unless an SLA expressly states otherwise, Booket provides commercially reasonable support and reasonable efforts to maintain availability; no uninterrupted, error-free or defect-free operation is promised.

18.3 Booket may perform planned maintenance and emergency maintenance. Where practicable, planned maintenance will be communicated in advance.

18.4 Service levels, uptime credits and response targets apply only if expressly included in a signed SLA/order form. Service credits are the Client's sole remedy for the specific SLA failure to which the credit relates, except where mandatory law provides otherwise.

19. Warranties and Disclaimers

19.1 Booket warrants that it will provide the Services with reasonable care and skill.

19.2 Except for express warranties in this Agreement, the Services and Hardware are provided to the maximum extent permitted by law without warranties that the Services will be uninterrupted, error-free, fit for a particular purpose selected by the Client, compatible with every environment, immune from attack, or capable of meeting every business requirement.

19.3 Booket does not warrant the Client's business results, revenue, bookings, customer retention, payment approval rate, fraud rate, appointment attendance or profitability.

19.4 Booket does not provide legal, tax, accounting, medical, financial, compliance or professional advice merely by providing functionality or templates.

19.5 Nothing in this Agreement excludes or limits any warranty, guarantee, right or remedy that cannot lawfully be excluded, including mandatory rights under the Consumer Protection Act 68 of 2008 (CPA) where applicable.

20. Indemnities

20.1 To the maximum extent permitted by law, the Client indemnifies and holds harmless Booket, its directors, officers, employees, contractors and licensors against third-party claims, losses, fines, penalties, costs and reasonable legal expenses arising from or connected with: (a) Client Data or the Client's unlawful processing of personal information; (b) the Client's products, services, staff or business operations; (c) fraud or unauthorised transactions attributable to the Client or its users; (d) breach of payment/card-scheme rules by the Client; (e) misuse, theft, loss or tampering of Hardware; (f) the Client's breach of this Agreement; (g) infringement caused by Client Data, branding or materials supplied by the Client; or (h) claims by End Customers concerning the Client's goods/services, appointments, cancellations, refunds or representations.

20.2 The Client must not settle an indemnified claim in a manner admitting liability on Booket's behalf or imposing obligations on Booket without Booket's written consent.

20.3 Booket will reasonably cooperate with the Client at the Client's cost where an indemnity is properly invoked, subject to Booket controlling its own defence where its interests are materially affected.

21. Limitation of Liability

21.1 To the maximum extent permitted by applicable law, Booket will not be liable for indirect, incidental, special, exemplary or consequential loss, or loss of profit, revenue, turnover, goodwill, anticipated savings, opportunity, reputation, contracts, business interruption or data, whether arising in contract, delict, negligence, strict liability or otherwise.

21.2 Subject to clause 21.4, Booket's aggregate liability arising out of or in connection with the Agreement will not exceed the fees actually paid by the Client to Booket for the Services giving rise to the claim during the 12 months immediately preceding the event first giving rise to the claim, or the amount stated in the order form, whichever is lower.

21.3 Multiple claims do not increase the aggregate cap. The cap applies to all causes of action collectively.

21.4 Nothing in this Agreement limits liability to the extent such limitation is prohibited by law, including liability that cannot validly be excluded under applicable consumer-protection or other mandatory legislation. The parties intend every lawful limitation to remain effective to the maximum extent permitted.

21.5 Booket will not be liable to the extent a loss was caused or contributed to by the Client, an End Customer, an Authorised User, a Payment Provider, a telecommunications provider, a Third-Party Service, force majeure, incorrect Client configuration, or failure to follow documentation.

21.6 Nothing in this clause prevents Booket from recovering unpaid fees, Hardware replacement charges or amounts properly owed under an indemnity.

22. Insurance and Risk Allocation

22.1 Each party remains responsible for maintaining insurance appropriate to its own operations and risks.

22.2 The Client is responsible for appropriate cover for its business, public liability, professional risks where applicable, cyber risks where appropriate, theft/loss of Hardware, employee risks and payment/fraud exposures relevant to its operations.

23. Confidentiality

23.1 Each party must keep the other's non-public commercial, technical and security information confidential and use it only for the Agreement.

23.2 Confidentiality does not apply to information that is public without breach, independently developed, lawfully received from another source, or required to be disclosed by law.

23.3 Booket may disclose confidential information to employees, professional advisers, insurers, contractors and service providers who need it and are subject to appropriate confidentiality obligations.

24. Suspension

24.1 Booket may suspend some or all Services immediately where reasonably necessary because of: non-payment; security threats; fraud; unlawful use; breach; excessive system load; payment-provider/card-scheme requirements; legal or regulatory requirements; or a risk of harm to Booket, another customer, End Customers or third parties.

24.2 Booket will, where reasonably practicable, provide notice and restore Services once the relevant issue has been resolved.

24.3 Suspension does not waive fees accrued before suspension or excuse Client obligations.

25. Term and Termination

25.1 The Agreement begins upon acceptance and continues for the term in the order form, then renews as specified there or, if silent, on a month-to-month basis.

25.2 Termination rights in an order form apply. If none are stated, either party may terminate on 30 days' written notice.

25.3 Booket may terminate or suspend immediately for fraud, unlawful use, material security risk, insolvency, repeated material breach, non-payment after notice, or where continuation would expose Booket to legal/regulatory/payment-network risk.

25.4 For remediable material breaches, Booket may give a reasonable cure period, normally 14 days, unless a shorter period is reasonably required.

25.5 Termination does not affect accrued rights, payment obligations, indemnities, confidentiality, IP rights, liability limitations or provisions intended to survive termination.

26. Effects of Termination

26.1 The Client must immediately stop using the Services when access ends.

26.2 Rental/loan Hardware must be returned as required. Booket may charge reasonable recovery/replacement costs permitted by law.

26.3 Outstanding fees, transaction adjustments, chargebacks, refunds and other amounts remain payable.

26.4 Subject to legal retention requirements and the Agreement, Booket may delete or anonymise Client Data after the applicable retention period.

27. Intellectual Property and Feedback

27.1 All Booket Content, software, source code, object code, workflows, designs, databases, documentation, trademarks, logos and improvements remain owned by Booket or its licensors.

27.2 The Client must not register or use confusingly similar marks, domains or social handles.

27.3 If the Client provides suggestions or feedback, Booket may use it without restriction or payment, provided it does not disclose Client confidential information in doing so.

28. Publicity and Branding

28.1 Booket may identify the Client as a customer in a customer list only where permitted by the order form or the Client's prior consent, except where disclosure is required by law.

28.2 The Client grants Booket a limited right to use Client trademarks supplied for the purpose of providing the Services and agreed marketing integrations.

29. Force Majeure

29.1 Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, fire, flood, epidemic, war, civil unrest, strikes not limited to the affected party, government action, power failures, telecommunications outages, internet backbone failures, cyberattacks of extraordinary nature, cloud/hosting failures, payment-network failures or Third-Party Service outages.

29.2 The affected party must use reasonable efforts to mitigate the effect. If a force majeure event continues for more than 60 days and materially prevents performance, either party may terminate the affected Services on written notice, subject to accrued obligations.

30. Electronic Communications and Records

30.1 The parties consent to electronic contracting, notices, invoices, records, acceptance flows and signatures to the extent permitted by law.

30.2 System logs, audit trails, electronic acceptance records and transaction records maintained by Booket may be used as evidence of events occurring in the Services, subject to applicable evidentiary law.

30.3 The Client is responsible for maintaining current contact details and ensuring that notices are monitored.

31. Notices

31.1 Legal notices must be sent to the addresses/email addresses specified in the order form or account records, unless updated in writing.

31.2 Routine operational notices may be delivered through the Platform, email or other configured channels.

31.3 A notice is deemed received when delivered to the nominated electronic address, subject to applicable law and proof of transmission.

32. Assignment and Subcontracting

32.1 The Client may not assign, cede, transfer or novate the Agreement without Booket's prior written consent, except as part of a permitted corporate reorganisation agreed by Booket.

32.2 Booket may assign, transfer or subcontract its rights or obligations to an affiliate, successor, purchaser of the relevant business or qualified service provider, provided this does not unlawfully diminish the Client's mandatory rights.

33. No Partnership or Agency

33.1 Nothing creates a partnership, joint venture, employment relationship, franchise, fiduciary relationship or agency between the parties.

33.2 The Client may not represent that it has authority to bind Booket.

34. Severability; Waiver; Entire Agreement

34.1 If a provision is invalid or unenforceable, it will be read down to the minimum extent necessary and, if that is not possible, severed without invalidating the remainder.

34.2 Failure to enforce a right is not a waiver.

34.3 This Agreement and incorporated documents constitute the entire agreement concerning the Services and supersede prior discussions on the same subject, except for fraud or matters that cannot lawfully be excluded.

35. Changes to This Agreement

35.1 Booket may update this Agreement where reasonably necessary for legal, regulatory, security, technology, payment-network or operational reasons, or to introduce/improve Services.

35.2 Material changes will be communicated through reasonable means. Continued use after the effective date constitutes acceptance to the extent permitted by law.

35.3 Changes will not retroactively deprive the Client of rights that cannot lawfully be removed.

36. Governing Law and Disputes

36.1 This Agreement is governed by the laws of the Republic of South Africa.

36.2 Subject to mandatory jurisdictional, consumer-protection, statutory dispute-resolution or tribunal rights, the parties submit to the jurisdiction of the competent courts of South Africa.

36.3 Nothing prevents either party from seeking urgent interim or injunctive relief where appropriate.

37. Consumer Protection and Mandatory Law

37.1 If the Client is a consumer as defined by applicable law, mandatory consumer rights apply and nothing in this Agreement is intended to exclude or restrict them unlawfully.

37.2 Where the CPA or another mandatory law requires particular disclosure, notice, fairness, cooling-off, quality, remedy or limitation treatment, that requirement prevails to the extent applicable.

37.3 If the Services are used by the Client to transact with End Customers, the Client remains responsible for complying with consumer-facing obligations applicable to its own goods and services.

38. Special Provisions for High-Risk Use

38.1 Unless expressly agreed in writing, the Services are not designed or warranted as a sole or safety-critical system for emergency services, life-support, aviation, nuclear facilities, critical infrastructure, or other applications where failure could reasonably cause death or catastrophic physical harm.

38.2 The Client must not use the Services for prohibited or high-risk activities identified by Booket or its Payment Providers.

39. Limitation Period for Claims

39.1 To the maximum extent permitted by law, any contractual claim against Booket must be notified in reasonable detail within 12 months after the Client became aware, or reasonably should have become aware, of the facts giving rise to the claim, and proceedings must be instituted within the applicable lawful period.

39.2 Nothing shortens a limitation period that cannot lawfully be shortened.

40. Survival

Clauses concerning fees, payment disputes, data protection, intellectual property, confidentiality, indemnities, liability limitations, dispute resolution, accrued rights, Hardware return and any provision which by its nature should survive termination will survive termination.

Schedule 1 — Commercial and Implementation Details

Schedule 2 — Hardware Handover / Return

The parties should complete a separate handover record for each terminal or device. The record should capture serial number/asset number, condition, accessories, SIM (if any), delivery date, location, responsible person and photographs where appropriate.

Recommended handover controls

• Record device serial/asset number and IMEI where applicable.
• Record condition and photograph the device at handover.
• Record charger, cable, stand, SIM and other accessories.
• Confirm that security seals and payment application are intact.
• Record the Client site and responsible custodian.
• Record return condition and any damage on termination.
• Do not write PINs, full card numbers or other sensitive authentication data into the handover record.

Schedule 3 — Minimum Client Security Requirements

• Use unique credentials for each Authorised User where available.
• Disable access promptly when personnel leave or change roles.
• Protect terminals from public access when not required and prevent tampering.
• Do not install unauthorised software or connect unapproved peripherals.
• Maintain reasonable endpoint, Wi-Fi and router security.
• Report lost/stolen devices and suspected compromise immediately.
• Reconcile payment and booking reports regularly.
• Keep independent backups of critical business records.
• Do not enter payment-card authentication data into ordinary booking/customer notes.
• Cooperate with security, fraud and payment investigations.

Schedule 4 — Liability / Risk Matrix

This Terms of Service reproduces the Booket End User Licence Agreement, Version 1.0. Where a value above is marked "to be confirmed", the applicable order form or quotation governs. For questions about these terms, contact us at Support@letsbooket.com.